PROBLEMS TO BE ADDRESSED
This program is designed develop the ability for individuals assess a candidate’s ability to engage with analytical and critical concepts, to persuade, to influence, to summaries and to communicate information, ideas and opinions in a variety of contexts. This program also for groups additionally offer candidates opportunities to develop skills in group discussion, interaction and teamwork.
COURSE OBJECTIVES
- Define an effective communication principles
- Using the practical and systematical framework in effective communication using the 5 golden rules of communication
- Develop their communication skills using the Mehrabians principles and create the awareness and the importance of active listening
- Iinfluence others by creating rapport and negotiating solutions
- Understand the type of communication assertiveness and how to become assertive to others
- Understand self and others personality to create bond and rapport for effective communication
COURSE OUTLINE
- Iintroduction to effective communication
- Barriers in communication and types of communications
- Fundamental skills in communication
- Influencing skills in effective communication
- Understanding self and others for effective communication
- Assertive Communication
WHO SHOULD ATTEND
Supervisor, junior/assistant manager, managers, business professionals and team members who would like to improve their communication skills
EXPERIENTIAL LERNING EXERCISES
- The Communication Chain Reaction
- The 5 Golden rules in communication game
- Falling Durian Game
- Lego Project Game-Communication in team