PROBLEMS TO BE ADDRESSED

This program is designed develop the ability for individuals assess a candidate’s ability to engage with analytical and critical concepts, to persuade, to influence, to summaries and to communicate information, ideas and opinions in a variety of contexts. This program also for groups additionally offer candidates opportunities to develop skills in group discussion, interaction and teamwork.

COURSE OBJECTIVES

  • Define an effective communication principles
  • Using the practical and systematical framework in effective communication using the 5 golden rules of communication
  • Develop their communication skills using the Mehrabians principles and create the awareness and the importance of active listening
  • Iinfluence others by creating rapport and negotiating solutions
  • Understand the type of communication assertiveness and how to become assertive to others
  • Understand self and others personality to create bond and rapport for effective communication

COURSE OUTLINE

  • Iintroduction to effective communication
  • Barriers in communication and types of communications
  • Fundamental skills in communication
  • Influencing skills in effective communication
  • Understanding self and others for effective communication
  • Assertive Communication

WHO SHOULD ATTEND

Supervisor, junior/assistant manager, managers, business professionals and team members who would like to improve their communication skills

EXPERIENTIAL LERNING EXERCISES

  • The Communication Chain Reaction
  • The 5 Golden rules in communication game
  • Falling Durian Game
  • Lego Project Game-Communication in team