PROBLEMS TO BE ADDRESSED

Decision making and problem solving processes in organizations, utilizing logical and creative problem solving techniques and rational decision making. Application of theory is provided by experiential activities using managerial decision tools.

COURSE OBJECTIVES

  • Participants able to Identify problems
  • Identify specific techniques to engage others to participate in decision making on the basis of situational factors
  • Understand the stages and steps of decision making and problem solving Effectively
  • apply various models and techniques to reach qualitative and quantitative decisions
  • Facilitate others in creative problem solving

COURSE OUTLINE

  • Defining problems , types and tiers of problems
  • Wastes and losses as outcome and one of form of problems
  • Situation analysis in defining a problem
  • Problem analysis to find root cause of a problem
  • Problem analysis tools: 5Whys, DMAIC, End state analysis
  • Creative problem solving with SCAMPERS, Mind mapping or Six Thinking hats
  • Decision analysis with SMART techniques
  • Potential problem analysis

WHO SHOULD ATTEND

The course, designed for Supervisors, Managers and teams dealt with operational and systematic problems in day-to-day operation and required to make fast and rational decision

EXPERIENTIAL LEARNING EXERCISES

  • One day in a chocolate factory
  • The secretary Game
  • 5 Whys and its application
  • Buy car/House solution
  • SCAMPERS Lego game